Information and Warranty


EverFocus Electronics India P. Ltd.

LIMITED WARRANTY

NOTE: All warranty policy listed on this page is valid for product(s) shipping from EverFocus Electronics India P. Ltd. to the India & South Asia region only.  
EverFocus Electronics India P. Ltd.("EverFocus") will repair or replace, at no charge to the purchaser, any merchandise found to be defective in material or workmanship, for the following period of time, from the date of  delivery from EverFocus India:
    Product Category Warranty Period
    DVRs 3 years
    Fixed Cameras 3 years / *2 years
    Infrared Cameras 3 years / *2 years
    PTZ Cameras 1 year
    Peripheral 1 year
    IP Camera 2 Years
    IP PTZ Camera 1 Years
    Mobile DVR & Camera 2 Years

*Please check warranty of any specific model with our authorized distributors.


All products sent back to Everfocus india require a pre-approved Return Merchandise Authorization (RMA) number. Shipments without an RMA number marked clearly on the outer packaging will be refused. For warranty repairs, Purchaser will return the defective Product, freight, duties, & local taxes prepaid to EverFocus india. The product to be repaired is to be returned in either its original carton or a similar package affording an equal degree of protection. EverFocus will return the repaired Product freight only prepaid to Purchaser via ground shipping. After the applicable warranty period, Purchaser must pay all labor and/or parts charges.

1. Dead On Arrival (DOA) Exchanges: Fill DOA claim Form. On receipt of DOA number, return item back to EverFocus India. EverFocus India has the discretion to either repair or replace the item. DOA claim will not be entertained if product seal is damaged or there is any physical / electrical damage to the product.

2. Notification of Claims: Warranty Service: If Purchaser believes that the Product is defective in material or workmanship, and then written notice with an explanation of the claim shall be given promptly by Purchaser to EverFocus. All claims for warranty must be made within the warranty period. If after investigation EverFocus determines that the reported problem was not covered by the warranty, Purchaser shall pay EverFocus the cost of the investigating the problem at its then prevailing per incident billable rate. No repair or replacement of any Product or part thereof shall extend the warranty period as to the entire Product.

3. Exceptions to Limited Warranty: EverFocus shall have no liability or obligation to Purchaser with respect to any Product requiring service during the warranty period which is subjected to any of the following: abuse, improper use; negligence, accident, modification, failure of the end-user to follow the operation procedures outlined in the user manual, failure of the end-user to follow the maintenance procedures in the service manual for the Product where a schedule is specified for replacement or maintenance or cleaning of certain parts (based on usage) and the end-user has failed to follow such schedule; attempted repair by non-qualified personnel; operation of the Product outside of the published environmental and electrical parameters, or if such Product original identification (trademark, serial number) markings have been defaced, altered, or removed. EverFocus excludes used Products which have not been sold by EverFocus to the Purchaser. EverFocus india also excludes from warranty coverage Products located outside of the India & South Asia, and consumable items such as fuses and batteries.


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Disclaimer of Warranty

Except for the foregoing warranties, EverFocus hereby disclaims and excludes all other warranties, express or implied, including, but not limited to any and/or all implied warranties of merchantability, fitness for a particular purpose and/or any warranty with regard to any claim of infringement that may be provided in section 2-312(3) of the uniform commercial code and/or in any other comparable STTE statue. EverFocus hereby disclaims any representations or warranty that the product is compatible with any combination of non-EverFocus product's purchaser may choose to connect to the product

Limitation on Liability

The liability of EverFocus, if any and purchaser's sole and exclusive remedy for damages for any claim of any kind whatsoever, regardless of the legal theory and whether arising in tort or contract, shall not be greater than the actual purchase price of the product with respect to which such claim is made. In no event shall EverFocus be liable to purchaser for any special, indirect, incidental, or consequential damages or labor costs of any kind including, but not limited to, compensation, reimbursement or damages on account of the loss of present or prospective profits or for any other reason whatsoever.

 

 

 

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